FAQ
Frequently Asked Questions
What exactly is Soft Salt?
Soft Salt is the easiest way to keep your water softener running like a dream. We deliver salt straight to your doorstep so you never have to haul those heavy bags from the store again. And with our smart sensor, you’ll always know when it’s time for a refill.
How does the delivery service work?
Simple. You sign up, tell us how much salt you need and how often, and we bring it straight to your home. No contracts, no commitments—just soft water made easy.
What areas do you deliver to?
We’re growing fast! Check our delivery zone or drop us a message to see if we can reach you.
Do I have to be home for delivery?
Nope! We drop your salt right where you want it—whether that’s your front porch, garage, or next to your brine tank. Just let us know your preferred spot.
Will the EZSalt Sensor work with my water softener?
Absolutely. This bad boy is designed to work with almost any softener setup. If you’ve got a brine tank, it’s got you covered.
How does the sensor connect to my phone?
Through magic. Okay, actually through Wi-Fi and an easy-to-use app that lets you check your salt levels anytime, anywhere.
What happens if I ignore the alerts?
Your water gets hard, your appliances suffer, and your showers start to feel like sandpaper. Don’t ignore the alerts. We’re looking out for you.
How long does the battery last?
The sensor runs on a long-lasting battery, so you won’t have to worry about it dying on you mid-soften. And when it’s finally time to swap it out, we’ll give you a heads-up.
Can I set custom alerts?
Heck yeah! You decide when you want to be notified—whether it’s at 50%, 25%, or when your tank is screaming for a refill.
What if I have issues with setup?
We’ve got your back with step-by-step instructions and support that actually helps (no soul-crushing hold music, we promise).